"... and on the either side of the river was there the tree of life, which bore twelve kinds of fruit, and yielded her fruit every month: and the leaves of the tree were for the healing of the nations."Revelation 22.2

Health Quality Management Systems

Kenya’s devolution process has increased competition in the health sector tremendously. In addition health facilities are being audited by NHIF regarding quality to support their rebates system. Therefore, it is incredibly beneficial for CHAK members to improve the quality of health care and health services.

Quality of health care is currently a priority objective in Kenya. In 2011 the Department of Standards and Regulations in the Ministry of Health (MoH) launched the Kenyan Quality Model for Health (KQMH).

At the end 2016 the KQMH was under review with CHAK as a key participant in the process. The review focused on the success and active implementation of the KQMH not only in government health facilities but also in private and faith based (FBO).

The reviewed KQMH will not only include quality management but also other topics like infection prevention control, occupational health and safety and health care waste management.  Handling of donations is also addressed.

The previous KQMH was not effectively implemented in Kenya’s health facilities due to insufficient funds, weak marketing strategies and inadequate training and support ‘on the ground’.

Quality management systems (QMS) in health care facilities is a key component in the CHAK 2017 – 2022 strategic plan. CHAK supports its member health units with training, support and capacity building in quality management and has achieved significant progress to date.

Quality in healthcare can potentially increase the competitiveness of CHAK member health units, improve customer satisfaction and hence increase the market share of the CHAK network.

The CHAK quality management program is supported by Bread for the World and includes one full time professional advisor.


The programme is implemented in large CHAK health facilities as a start and will later be rolled out to smaller facilities.

Objectives of the project

The objective of the project is to improve the overall quality in health care systems and of health care services in CHAK member units. CHAK will also participate in regular government regulatory meetings.

Implementation strategy

1. Capacity building and support
2. Facility based quality improvement officers or teams
3.  Integration of KQMH into health facility strategic plans
4.  Continuous follow up with interested health facilities
5.  Yearly quality improvement meetings with health facilities and identification and adoption of best practices
6.  Advocacy in important strategic meetings such as the CHAK AGM, CHAK Times, among other forums.


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